Customer Support
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Common purchase queries answered
Orders and Shipping
We generally endeavour to ship all order within 48 hours of orders being placed.
Please contact us, if the package has not be shipped we will surely assist.
The tracking number is updated once the order has been shipped, you should be able to track your order on the carriers website.
Never, we do not store any financial information on any of our systems. All payments are processed by reputed 3rd party payment providers, PayPal and Stripe.
We ship worldwide.
Yes, mostly. We ship all ordered items together. We do not drop-ship. All our inventory is stored and shipped from our warehouse in UK or shipping hub in Canada
If you need to return, swap or refund an order
Returns and Exchanges
We offer no obligation 14 days returns and refund. The return shipping has to be paid by the buyer.
If at all we make a mistake, we will re-ship your order or offer paid return label and refund your order.
In such an unfortunate event, we will make all attempts to re-ship your order or offer paid return label and refund your order.
The return address will be provided when the return / refund order is processed.
Use the contact us form or our WhatsApp number stated on the website +44 7466727548
Contact us and we will assist.
Yes, contact us and we will assist.
Yes, some of our items are available for back-order.
Terms & Conditions (fine print)
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require that the package reaches us in re-sellable condition before the refund process is completed.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to our physical address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the provided address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.